Essential tips for measuring levels of consumer satisfaction with rural health service quality

Karly Smith

qualifications: BA(Hons)

contribution: wrote the first draft, statistical analysis, literature review

position: Research Assistant

Australia

John Humphreys

qualifications: PhD

contribution: original concept, designed the project, supervised data collection, contributed to drafts

position: Professor of Research

Australia

Current research interests include:

• the social and spatial patterns of need for health related services in rural areas,
• rural health workforce recruitment and retention,
• the role and contribution of services to the health and wellbeing of communities,
• the provision of appropriate education, training and support for rural health workers and implementation of innovative service delivery models in order to provide sustainable health care in small rural and remote communities,
• the evaluation of rural health care planning and policies, and
• rural community development.

Judith Jones

qualifications: MSPD

contribution: collected data, statistical analysis, contributed to drafts

position: Research Fellow

Australia

A social science researcher, my research interests include rural health and medical workforce, consumer access issues and research capacity development.